Refund Policy
At Truly You, we want you to love your purchase. If you're not completely satisfied, we're here to help.
Returns
We have a 15-day return policy, which means you have 15 days from the date you receive your order to request a return.
To be eligible for a return, your item must:
- Be unworn and unused
- Have all original tags attached
- Be returned in its original packaging
- Be accompanied by proof of purchase or your order number
To start a return, please contact us at:
Please include your order number and the reason for your return.
Please do not send your item back without contacting us first. Once your return request has been reviewed and approved, we'll provide you with the appropriate return instructions and return address.
Items returned without prior authorisation may not be accepted.
Damaged, Faulty or Incorrect Items
Please inspect your order as soon as it arrives.
If your item is damaged, faulty, or you receive the wrong product, please contact us within 48 hours of delivery at:
Include your order number along with clear photographs of the issue so we can resolve it as quickly as possible.
Non-Returnable Items
For hygiene and safety reasons, we cannot accept returns on:
- Earrings
- Lingerie
- Swimwear
- Gift cards
- Sale or clearance items
If you're unsure whether your item is eligible for return, please contact us before purchasing.
Return Shipping
Customers are responsible for return shipping costs unless the item is faulty, damaged, or incorrect.
Shipping costs paid at the time of purchase are non-refundable.
Exchanges
We do not offer direct exchanges.
If you would like a different size, colour or style, please request a return first (if eligible). Once your return has been approved, you may place a new order for your preferred item.
Refunds
Once we receive and inspect your returned item, we'll notify you whether your refund has been approved.
If approved, your refund will be processed to your original payment method.
Please note that banks and credit card providers may take several business days to process the refund after it has been issued.
Need Help?
If you have any questions regarding your order, returns or refunds, we're always happy to help.